We Will Exceed Your Expectations With Our Professionalism, Expertise And Dedication.
Top performance, a dedicated support staff and 100% satisfaction, are the benefits our customers can count on with every heating / cooling system or safety device that we sell, install and service.
For your convenience, we are open from 7:00 am to 7:00 pm, Monday through Friday and 8:00 am to 1:00 pm on Saturdays.
Our fleet is equipped with GPS navigation and tracking to assure that we’ll find all locations quickly and efficiently and our installation vehicles are completely self-sufficient to protect the home or business owner’s privacy. We pride ourselves in covering all of the details.
Charlotte and the counties of Mecklenburg, Cabarrus, Union, Lincoln, Iredell, Gaston
The cities of Fort Mill, Lake Wylie, York
The Charlotte Chamber works to grow the economy, serve as a voice for business and to deliver value to our members.
Better Business Bureau
Better Business Bureaus can alert you to complaints against companies in your area.
Air Conditioning Contractors of America
ACCA (Air Conditioning Contractors of America) is the association of HVAC (
Trane Comfort Specialist™ Dealer
This badge lets you know you’re working with an independent Trane dealer of the highest standing a dealer who is committed to the best in every aspect of his business, from installation and service, to customer satisfaction and employee training. Many also have NATE (North American Technician Excellence) certified technicians.
North American Technician Excellence (NATE)
Independent, non-profit national organization represents a shared commitment to improving the HVAC/R industry through voluntary testing and certification.
Angie’s List – 2016 Super Service Award
Angie’s List offers Fair Price and Service Quality Guarantees to over 3 million members. Join to read reviews on local service providers or shop offers for free!
Building Performance Institute
The Building Performance Institute is the nation’s premier credentialing, quality assurance and standards setting organization for home performance professionals.
Our goal as a family-owned and operated company is to provide a conscientious and motivated staff who consistently deliver quality, value and comfort with 100% satisfaction.
Your comfort is our business.
The people at Horne are outstanding from their sales people, back office and service/installation techs. This maybe a Trane survey, but our relationship was built by Horne regardless of whether they were selling Trane or not.
Jason has done a great job for us over the years as well as the company altogether. A+ grade with professionalism. Top company with great service.
I just have to say THANK YOU to all of you for everything you have done for my family and me.
Frank Guidice came out to my condo the day after I called to make the appointment and was really wonderful. He explained everything and answered all my questions. Then, Jordan worked her miracle magic!!! I don’t know how she did it, but she got everything set up so that we had our new system installed just 3 short days after Frank gave us the estimate. Jordan went above and beyond to help us and do everything she could for us. She even wrote a letter for me to send to our warranty company, and got it to me way faster than I anticipated.
My husband and I are incredibly pleased with our service and new HVAC unit. Thank you, Horne!!!
I am extremely satisfied and very complimentary of EVERYONE at Horne Heating and Air. The install at my home went so well and thanks to that hard-working crew that managed my many, many questions!
Kudos to Michael G.! Best assessment and load calculation of anyone in Charlotte. The crew was phenomenal with the finished product, fantastic from start to finish!
Technician arrived, donned shoe covers to protect our floors and immediately went to inspect the furnace. He then reported on his concerns. He arranged for me to meet with one of Horne’s consultants to review various fixes and what they would cost. The salesman arrived on time and gave me detailed proposals to fix problems with the furnace.
Professional every step of the way!
I had a competitors perform maintenance my system on Feb 28th. The night of March 3rd (three days later) my furnace stopped working. The competitor came out the morning of March 4th and said I needed a new furnace, but it would be two days before someone could come give me a quote and it may take another two weeks for the replacement unit to come in…
So I called Horne. Within an hour they had someone at my house giving me a quote on a new unit. I called around to check prices and learned that the amount they quoted me was very competitive. Long story short I had a new furnace installed and a warm house again in less than 24 hours from when I initially called Horne. All of the installers were friendly and did a great job cleaning up after themselves. I could not have asked for a better experience.
Thanks again Horne!
It has been a pleasure working with you! Thank you for all you’ve done for us!
I moved to Charlotte, NC in August of 2013. The home I purchased had a 2 yr. old Trane HVAC installed and serviced by Horne. I went under a service contract with them for maintenance of the HVAC and have been very pleased. Recently, I had a tankless water heater installed by them. The professionalism and expertise of this company is supreme. I met one of the owners and several techs and have been extremely happy with their service. They are courteous, prompt and complete each job in a timely manner.
I had relationships with all my service providers for many years in FL. It’s always a little challenging to move to a new state and have to develop working relationships with all new companies and people. Horne was one of my first experiences in Charlotte and I’m very happy! I highly recommend this company. You will not be disappointed.
The technician called ahead to let me know when he would arrive. He cleaned both furnaces and found two small repairs that needed to be addressed. He issued a quote to have the repairs completed and had his customer service rep call me to set up an appointment. We have already used them again when our heater stopped working during the recent cold spell.
Great customer service!
My wife and I purchased our home a year ago. We knew we would have to replace some of the original systems over the next few years, HVAC being one of them. We found Horne Heating and Air stickers on the existing systems, so when we needed a repair I called.
When I calked I spoke with Jon Horne. He gave up 30 minutes of his time on the initial call and went out of his way to answer all my questions, provide additional information and suggested numerous options that my wife and I should consider going forward. Based on his input we moved forward with a new Trane system to replace the existing 22 year old Trane system.
I have been in sales my entire adult life. Jon and his team offered and continue to offer the highest level of customer service I have experienced. We would recommend him and his organization to anyone interested in great service and top products.
I obtained a couple of estimates that were 10% less than Horne. However, I went with Horne because I got a greater sense of professionalism and competence from you guys… and you did not disappoint. From the office team, to Michael on the sales side, and the crew doing the installation… it was flawless! THANK YOU.
So, even though I spent a little more, it was money well spent!
Unit wasn’t working at 7am. Called Horne and within seconds the Tech was calling me back. Within 2hrs the unit was repaired and heating the house again! Great response from the Tech both on his call back and getting to my house for the repair. Thanks for continuing to be a great choice for my HVAC units.
I am a long time customer of Horne Heating and Air because of your excellent service to me for over 15 years. Your timely service, friendly and helpful staff and most especially your outstanding service technician, Jason Brown, keeps me a satisfied customer through the years. I have recommended your company to friends and family who have repeatedly come back to call on you year after year. Keep up the good work!!