Testimonials
The technicians and the several others who worked on this project did a fantastic job. They were all professional, friendly and responsive to my questions.
Ken & Melinda G.
February 2012
Your technician was able to identify and correct a problem we have been having for several years. He is a very courteous, professional and likeable man, and if problems arise I will certainly request him for our system. Your technician represented Horne VERY well!
Kathy E.
February 2012
Owning several investment properties can be challenging to maintain when you don't rely on a property manager. My experience with Horne was the best experience I have ever had with a contractor when spending under $200. I called Horne and explained that the HVAC system in one of my properties had not been serviced for several years and that I wanted them to do a routine service and inspection. They explained the process and what it would cost. When I agreed, they took my tenant's information and scheduled the appointment with her. This was unexpected - most service companies want you to do the scheduling - and this ends up being a process in itself - consisting of a back and forth "that time is no good, how about this time at this date." Several days later the technician called while he was at the property to inform me of his findings. He informed me of what measures were taken, gave me several options to extend the life of the unit, and even gave me a report of how the tenant was treating my property. I was impressed that he didn't tell me that the system had to be changed immediately. I am a contractor in a different field and know that people rely on my professional opinion to make decisions on systems they no little to nothing about. Horne's honest approach let me know that they aren't in it to make a quick buck, but to create a long lasting relationship built on trust. Horne Heating and Air will be my mechanical contractor for life because of this!
Shawn K.
February 2012
From estimate contact to final project, this was a perfect experience. Workers were responsive and polite. Worked quietly all day. Cleaned up at end. It could not have been a better job!!
Diane B & Muriel D.
February 2012
The service technician was very personable. Arrived on time, explained what he was going to do, indicated us on findings etc. I really like that Horne has tried to be accommodating in this economy with flexible payments!!
Becky P.
February 2012
Service person arrived on-time, proceeded to examine heating unit discovered the problem. Replaced part, heating unit is now operating correctly. Friendly, courteous, and efficient service person!!
John S.
February 2012
Your technician was VERY professional and courteous!!
Lynn B.
February 2012
All technicians were polite, respectful of my family, my home and my pets. Office employees were very professional and I could not be more pleased with the entire process.I will only use Horne Heating and Air Conditioning from now on and will certainly recommend them to my friends and neighbors... they are the most professional AC company in Charlotte!
Beverly P.
February 2012
Everything was great! Thank you for your service!!
Jeanie N.
February 2012
My experience with Horne has been excellent overall. They provide semi-annual maintenance service for my heating and cooling system and I would definitely recommend them to others!
Jason E.
February 2012
The experience with Horne was excellent overall! I thought their price was quite reasonable for the work that they did. The technicians were very timely, thorough, neat, and I was very pleased with them!
Cheryl G.
February 2012
We've used them twice, and we've been very pleased. They showed us a photo of the cracked heat exchanger and advised us that we should get a new boiler, which we did.
Horne did a thoroughly professional job, and I'd recommend them to others!
Paul J.
February 2012
The experience has been good overall! The installation was of very high quality. The technicians are very customer-centered, and provided good information to us on maintaining the system!
Luette K.
February 2012
It was an excellent experience overall. I've been dealing with that company for years, and it's always been an excellent! The technicians are always prompt, explain everything that they are going to do, and they stick to their estimated price and their schedule. The units that they have installed always work and are of good quality. It's the only heating company that I'm going to use in Charlotte!
Jennifer S.
February 2012
The technician was very knowledgeable and courteous. He explained everything thoroughly and answered all of my questions. We always recommend Horne and most of our friends use them.
Barbara L.
February 2012
Horne has very good service personnel. They always take good care of us.
John S.
February 2012
